Well I'll tell you what it is! Big Bend 211 is a 24/7 crisis hotline designed to help people with their immediate problems and putting callers in contact with local resources. Although 211 focuses on crisis stabilization, that is just the beginning of the services that they offer. From housing, counseling, family help, HIV/AIDS awareness, this agency can be considered your one stop shop. Big Bend deals mainly with suicidal calls, however they are trained to handle ALL types of callers and problems people experience. One key factor of Big Bend is that they uphold confidentiality and maintaining a non-judgement attitude. These factors helps ease the uneasiness of callers and promotes honesty from the callers. At-times it may be hard to turn to your family and friends to let them know what you're feeling at the exact moment - dial 211 then. In some cases it might be to late to call someone but there is that need to speak to someone - call 211! For some there might not be a friend or loved one to turn to, so in that case Big Bend would be prefect to call because they not only listen but they also provide resources that can attend to long-term help. Its important to remember that this is a crisis hotline, that means these counselors aren't gong to be your personal counselor, but what they're there for is to listen and to offer additional help if needed.
Here is a quick video of the Big Bend 211 in the Tallahassee area, the video gives a bit more detail regarding services offered:
** Although confidentiality is of the upmost importance, there many be cases where the agency is obligated by law to break confidentiality - however in any case where that happens, callers are informed by the counselor.**
